Legal
tech
users
in
the
U.S.
and
the
U.K.
report
widely
different
levels
of
satisfaction
with
their
systems,
according
to
a
new
survey,
raising
questions
about
how
companies
are
meeting
lawyers’
needs.
According
to
“The
State
of
Legal
Tech
Adoption”
report
by
London-based
Definely,
51%
of
U.S.
respondents
say
they’re
satisfied
with
the
ROI
of
their
legal
technology,
while
only
22%
of
U.K.
respondents
say
the
same.
When
limited
to
private
practice
lawyers,
the
gap
is
even
more
stark:
70%
of
U.S
respondents
say
they’re
satisfied
with
their
systems,
versus
25%
of
their
U.K.
counterparts.
These
findings
raise
questions
about
whether
legal
technology
providers
are
meeting
the
“diverse
needs
of
legal
professionals,”
according
to
the
report.
“Addressing
these
concerns
requires
vendors
to
deliver
tailored,
user-friendly
solutions
and
invest
in
customer
education
and
support,”
the
report
says.
“Tackling
apathy
toward
LegalTech
will
be
crucial
for
driving
adoption
and
meeting
the
evolving
needs
of
the
legal
industry.”
The
survey
draws
on
over
200
responses
from
private
practice
lawyers
and
in-house
counsel,
with
49%
in
the
U.K.
and
50%
in
the
U.S.
The
State
of
Legal
Technology
Adoption
[Definely]
Jeremy
Barker
is
the
director
of
content
marketing
for
Breaking
Media.
Feel
free
to email
him with
questions
or
comments
and
to connect
on
LinkedIn.