Cross-Border Runners Brave Borders With Bribery in Zimbabwe – The Zimbabwean

INTERNATIONAL – Farai Mapondera sits at a Shell filling station about 500 yards from the Beitbridge border post that separates South Africa and Zimbabwe. 

It’s 3 p.m. and 40 degrees (104 Fahrenheit) so he’s slouched against his battered Mercedes-Benz Sprinter van, waiting for the sun to set before he tackles a crossing plagued by delays, corruption and chaos.

 

Beitbridge is one of Africa’s busiest land border crossings. 

About 25,000 people and 500 heavy trucks cross every 24 hours and, in summer, the temperatures are searing. 

Mapondera is a runner, or malaicha, a slang term meaning “deliverer of goods.” Twice a week he transports items between South Africa’s commercial hub, Johannesburg, and Zimbabwe’s capital, Harare.

 

But delays at the border and breakdowns can reduce his trips to as few as three a month. If it’ll fit in his van or on the over-loaded trailer he tows, he’ll take it. The trailer towers over the Sprinter and it looks precariously balanced, tied down with bits of rope and netting. The 1,200 kilometer (745 miles) journey takes him about 24 hours — if he’s lucky.

 

“If there are delays you can spend a whole 24 hours trying to cross” the border, Mapondera said. “The roads in Zimbabwe are terrible, so punctures are common, also breakdowns, so sometimes it can take much longer.”

 

The malaicha exist because Zimbabwe’s economic crisis has destroyed much of the normal infrastructure of trade and foreign currency is scarce. That, and a drought, have made it even more difficult to acquire basic consumer goods.

 

While it’s impossible to put a value on the goods runners move across Africa because they avoid duties and taxes, they are organized and efficient. They even have a website and an app. They’re used by rich and poor to bring in goods at the lowest possible price and will deliver to your door anything from a freezer to a mobile phone — and even an envelope stuffed with cash.

 

Three Border Crossings

Parked next to Mapondera, Josiah Banda is underneath an old Iveco van, tying the exhaust to the chassis with wire. He’s on his way to Blantyre, Malawi’s economic capital that’s another 1,200 kilometers northeast, and he faces two more border crossings.

 

“It’s hard to say who are worse,” Banda says, rubbing his soot-covered hands on his trousers. “South African immigration can make you move from one queue to another for no reason. They’re very rude.”

 

Driving in Zimbabwe isn’t too bad, but once you hit Mozambique you’re expected to pay bribes at the border and to police along the road, he said.

 

“In Malawi, people complain that everything is expensive; well, this is why everything costs so much.”

 

Typically, runners taking goods to Zimbabwe charge between 25% and 30% of the value of the items as their fee. That’s considerably less than the import duties they’d normally have to pay, but there are ways to wiggle for profit.

The runners have arrangements with the bus drivers who cross the border and officials from the Zimbabwe Revenue Authority. Instead of declaring the goods themselves, they spread it between the 80 passengers on each bus and, with a $200 duty-free allowance per person, the runners end up paying very little.

A malaicha who says his name is John Madzibaba is heading for Chipinge, a small town on Zimbabwe’s frontier with Mozambique. His trailer is sagging under the weight of bags of cornmeal, plastic chairs and suitcases. He’s waiting for a shift change on the Zimbabwe side when “my customs guy will be on duty,” he said.

Madzibaba does between four and six trips a month, each turning over about 20,000 rand ($1,384). From that he must pay his loading assistant and bribes, buy fuel and maintain his vehicle, he said.

Endless Forms

Border infrastructure in South Africa and Zimbabwe was built in a time when far fewer people and less freight crossed the Limpopo River between the two nations. The South African side is mainly orderly but slow, with lines of people waiting in the sun. The Zimbabwean side is frenzied, chaotic and without any obvious order, but can often be quicker.

Both sides maintain archaic police and vehicle checks, endless forms and waiting. Sometimes fights break out when someone jumps the line and tempers become frazzled in the heat and impatience with corruption.

It’s a far cry from the vision of leaders who signed the African Continental Free-Trade Agreement, aiming to lower or eliminate cross-border tariffs on most goods and ease the movement of capital and people across the whole continent.

Back at the Shell filling station, Mapondera affirms this.

“When politicians talk about African trade, they’re talking for the sake of talking,” he said, dismissing chances of governments ever agreeing to open borders. “What we do, we runners, is how most of Africa trades.”

Shunned by the West and China, Zimbabwe turns to UAE – The Zimbabwean

Zimbabwe’s President Emmerson Mnangagwa arrives for the inauguration of Cyril Ramaphosa as South African president, at Loftus Versfeld stadium in Pretoria, South Africa, May 25, 2019. REUTERS/Siphiwe Sibeko/File Photo

Sanctioned by the West and spurned by China, Zimbabwe has turned to the United Arab Emirates in its latest bid to find a saviour that can arrest the collapse of its economy.

Zimbabwe’s government has approached the UAE in hopes of selling a stake in its national oil company, according to three company and government officials familiar with the plan.

It also wants companies in the UAE to buy more of its gold, they said.

President Emmerson Mnangagwa has said UAE investors will build solar plants in Zimbabwe, and UAE President Sheikh Khalifa bin Zayed Al Nahyan a year ago issued a decree to open an embassy in Zimbabwe. Dubai also contributed to relief efforts when Zimbabwe was hit by a cyclone last year.

Zimbabwe’s economy is in free-fall: It likely contracted by more than 6% last year, according to government estimates.

Half the population is in need of food aid, inflation is running at over 500% and its currency has depreciated by more than 90% against the dollar since a 1:1 peg was abolished in February last year.

“They need investment desperately,” said Jee-A van der Linde, an economic analyst at NKC African Economics in Paarl, South Africa.

“It’s been snowballing. I don’t know where it’s going to end up. I don’t know how that would be appealing for the UAE.”

Oil companies in the UAE said they were unaware of the interest.

Belarusian Buses

The UAE’s foreign ministry didn’t respond to requests for comment.

The UAE is not the only country Mnangagwa has targeted for potential investment. Since taking power from Robert Mugabe in a November 2017 coup, he has crisscrossed the globe repeating the mantra ‘Zimbabwe is open for business.’

Two trips to Russia and former Soviet republics revived interest in a platinum project and a fleet of second-hand Belarusian buses now ply the streets of the capital, Harare.

By May 2019, investment pledges worth $27bn had been announced in projects ranging from steel mills to abattoirs. There’s little evidence that they are being developed.

A visit by Wang Yi, the Chinese foreign minister in January ended with only pledges of further infrastructural projects being carried out by China. There was no mention by the “all-weather-friend” as Zimbabwe likes to describe China, extending any financial bailout.

Zimbabwe wants to sell a stake of as much as 25% in the National Oil Infrastructure Company of Zimbabwe, the people said, declining to be identified as the plans haven’t been disclosed.

NOIC owns storage depots at the port of Beira in neighboring Mozambique as well as five locations in Zimbabwe. It also owns gas stations and the pipeline that brings oil products from Beira to Mutare for companies including Puma Energy BV, in eastern Zimbabwe.

Fuel Shortages

Zimbabwe is prone to frequent shortages of motor fuel and sees a relationship with the UAE, possibly through the Abu Dhabi National Oil Company, as a way of securing supply, one of the people said. The southern African nation consumes 1.4 million liters of gasoline and 2.5 million liters of diesel daily, according to the Zimbabwe Energy Regulatory Authority.

“We are working toward establishing a permanent arrangement with friendly countries and that also includes the UAE,” said Fortune Chasi, Zimbabwe’s energy minister, declining to comment directly on whether Zimbabwe had approached the UAE.

Climate change is a real issue within Zimbabwe: how drought is affecting the country – The Zimbabwean

A woman stands by the remains of a building destroyed by Cyclone Idai (Photo: Idzai Murimba/Tearfund)

The situation in Zimbabwe is dire. Zimbabwe is double the population of London, standing at 16.83 million, and approximately half of the population is in a dangerous, dire and desperate situation.

That half do not have access to proper food at this moment in time. The drought has struck 8.5 million people, with over half of the population going hungry. In southern Africa, a record 45 million people are in desperate need of food. According to local newspaper NewsDay, we have less than a month’s supply of food left.

The drought has been compounded by economic issues. More than three-quarters of the population do not have formal jobs, and because of this, they don’t have the money to buy the basics of survival, like food. Basic necessities are not making it to the table.

Over half of the population going hungry

One lady I have been helping is named Esther. Esther has HIV, and needs to take ARV medication to treat her illness. Eating a good, calorific diet while taking ARVs is essential, and without any food, the side effects of the drugs increase. It can be as little as a headache, but after a while, the drugs make you feel incredibly hungry, causing stomach pain, dizziness, shivers or tremors, loss of energy, fainting, sweating, and a rapid heartbeat. Some people stop taking the drugs because the pain gets too much.

Esther takes ARVs, but she has been struggling. She lost most of her stuff during the cyclone, but because of the crisis, she doesn’t have regular access to food, or any belongings. Esther’s food was washed away in the natural disaster. Her goods were washed away. Now, in my role, I’ve been able to show her basic farming techniques, which means she won’t just depend on emergency supplies, but will be able to grow a crop on her own. It is a technique that are beginning to pull people from a difficult situation.

‘People are waiting up to four hours to buy food’

But farming isn’t as productive as it used to be. It’s a real struggle. Years ago when I was a boy, with one piece of land, we could produce 30-50 bags of maize. Now, we can only produce 1-2 bags with the same sized plot. There are changes that are happening and they cannot be ignored.

Mtshale Nyoni stands at his now barren farm which he describes as a semi-arid desert (Photo: David Mutua/Tearfund)

If we were to draw the same parallel in an urban area, people are currently waiting up to four hours in queues to buy food. When a lot of business, trading and markets, relies on a car to get around and as a space to sell, a lot of people are struck in a difficult place. They can’t stay that long and lose out on business, otherwise they can’t buy the food, but they won’t be able to eat again if they don’t drum up business.

Food prices are going up by the day. The rising prices make it even harder for people to access food. And when it all falls down, and people start to get hungry, and starving, they can’t afford to see a doctor, never-mind find one, because they’re not available. We’ve lost a lot of people because there haven’t been doctors available. Unless you have the money for a private clinic, it can feel like you’re on your own.

‘There’s so much pressure on the land’

I’m grateful of some of the innovations Tearfund is implementing. I think there is a saying that if you give someone fish, they will come back for the fish. If you give them a rod, they will get a fish, and If they own a pond, and a line, you are providing them a more sustainable way of living. They are able to put food on the table, get an education, and access basic care.

When I was a boy, my school was 3-4km away from home. I couldn’t see my school, because there were so many trees en route. But today, walking the same path, you can count 2-3 trees – most of them have been cut. Now I can see the building as clear as day from my own home. People need firewood, so they’ve cut the trees down, and need to sell them to get an income. There’s so much pressure on the land. These are changes taking place over the years, and we’re visibly seeing the impact the deforestation.

Earnest Maswera – Zimbabwe CD of Tearfund (Photo: Tearfund)

In some communities, we are already beginning to promote the planting of trees. They take care of one tree, one tree per church member. I don’t know how many trees we can replant, but on average, 62 per cent of Zimbabweans attend church. A church is present in communities, almost in every community. If we begin to promote and scale these initiatives, we can gain ground against climate change.

And when we gain ground, we will be able to against this life-threatening emergency and push back.

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Zimbabwe freezes Chinese firm’s account over currency manipulation – The Zimbabwean

Reserve Bank of Zimbabwe (RBZ) governor John Mangudya

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The southern African nation reintroduced the Zimbabwe dollar last June, ending a decade of dollarisation, but this resulted in runaway inflation, which economists say reached 520% in December.

Reserve Bank of Zimbabwe (RBZ) governor John Mangudya, in a statement late on Friday, singled out unlisted China Nanchang as a currency manipulator.

Mangudya said the RBZ financial intelligence unit (FIU) had identified Nanchang as a company that had used millions of Zimbabwe dollars to buy greenbacks on the black market, weakening the local unit.

Nanchang is the major contractor for the construction of a dam that is set to supply water to Zimbabwe’s drought-hit second biggest city Bulawayo, among other government contracts.

“The FIU has ordered the freezing of the identified account pending further analysis and is undertaking ongoing surveillance to identify more culprits involved in the parallel market transactions,” Mangudya said.

The central bank did not say if the account was held with RBZ or with another bank.

A spokesman for Nanchang could not immediately be reached for comment.

The Zimbabwe dollar was trading at 25 to the U.S. dollar on the black market on Saturday compared to 22 last week. On the official market, the local currency was pegged at 17.

Last year, the central bank temporarily froze accounts belonging to four companies over the same charges.

A weakening currency along with shortages of cash, foreign exchange, fuel and electricity are among symptoms of Zimbabwe’s worst economic crisis confronting President Emmerson Mnangagwa’s government. (Reporting by MacDonald Dzirutwe; Editing by Giles Elgood)

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Zimbabwe urged to prioritise children as record poverty causes food shortages – The Zimbabwean

Children in Mafomoti village, in Zimbabwe’s Mwenezi district, wait while their mothers prepare their only meal of the day. Photograph: Aaron Ufumeli/EPA

Poverty has reached unprecedented levels in Zimbabwe, with more than 70% of Zimbabwean children in rural areas living in poverty, a UN study has found.

The report, compiled by Unicef and the Zimbabwe National Statistics Agency, shows high levels of privation in rural areas, where 76.3% of children live in abject poverty. Statistics seen by the Guardian suggest that almost half of these children do not have enough of the right food to eat.

Humanitarian organisations have warned that if nothing is done to address food security issues in Zimbabwe, child poverty will escalate further.

“In rural areas, all land use areas have [a] high prevalence of poor children, but communal and resettlement areas are slightly worse; urban areas in rural provinces also have high rates of child poverty,” said the report’s authors.

Child poverty is more prevalent in Mashonaland Central, Manicaland and Matabeleland North.

Laylee Moshiri, a Unicef representative in Zimbabwe, urged the country’s government to monitor child poverty.

“Unicef calls on the government of Zimbabwe to recognise child poverty as a national policy priority and protect children from its most devastating effects throughout its reform agenda,” said Moshiri.

“We hope that our support for the country’s efforts to assess and report on … monetary and multidimensional child poverty measurements will inform a national policy framework for poverty reduction that has children at its centre, as part of the 2030 agenda.”

 A woman pours food aid into a sack at a distribution point for Mafomoti primary school in Zimbabwe’s Mwenezi district. Photograph: Aaron Ufumeli/EPA

Zimbabwe is facing one of the most severe droughts in its history. About 5.5 million people in rural Zimbabwe face starvation.

According to Reuters, Zimbabwe’s agriculture minister, Perrance Shiri, said this week that the country has less than 100,000 tonnes of grain in its strategic reserves. The grain reserve has a 500,000-tonne capacity, but has been run down after a poor harvest. Zimbabwe consumes 80,000 tonnes of maize every month.

The World Food Programme says it needs a further $200m (£152m) to meet hunger needs in the country.

The report’s authors called on the country to adopt policies such as feeding programmes and food aid.

With households fast running out of food, most children of school age are in danger of starvation. Schoolchildren often faint during class, according to humanitarian organisations, heightening calls for food aid in schools.

Zimbabwe has a young population, with 48% of people under the age of 18.

Poverty remains a predominantly rural problem, said the report’s authors, who estimated that about 20% of urban children live in poverty.

The World Bank estimates that extreme poverty in Zimbabwe has risen over the past year, from 29% in 2018 to 34% in 2019, an increase from 4.7 to 5.7 million people. The bank predicts levels will continue to rise in 2020.

The surge in poverty has been attributed to acute food shortages as a result of the current economic crisis and the crippling effects of the El Niño-induced drought on agricultural productivity.

Hilal Elver, the UN special rapporteur on the right to food, last year warned that Zimbabwe was on the verge of manmade starvation, adding that children would be the most affected as guardians fail to provide a balanced diet.

She said the drought had also affected children’s health, with nearly 90% of Zimbabwean infants experiencing malnutrition and stunted growth.

Zimbabwe’s farmers lament: ‘The taxes are just too much’ – The Zimbabwean

Zimbabwe’s agricultural minister told officials this week that the country has only 100,000 tonnes of maize left in its strategic reserves – enough to last just over a month [File: Philimon Bulawayo/Reuters]

Chegutu, Zimbabwe – Dressed in torn, baggy safari shorts, a khaki shirt, gumboots and a sun hat, 55-year-old farmer Joseph Mupakare sits on a hand-made wooden stool at his farm in Chegutu in Zimbabwe‘s Mashonaland West province, staring at the barren blue sky.

Mupakare’s livelihood – like most Zimbabweans – has been roiled by the vagaries of a rapidly deteriorating economy. Annualised inflation in the troubled Southern African nation is believed to have topped 500 percent last year.

But as someone who makes their living tilling the land, Mupakare’s financial pain has been exacerbated by a deluge of crushing taxes and levies.

“The taxes are just too much,” Mupakare told Al Jazeera.

That pressure is not simply borne by farmers. Once considered Africa’s breadbasket, Zimbabwe is suffering from a food crisis one of its worst droughts in recent history.

The 2019 maize harvest was roughly half of the previous year’s. This week, the country’s agricultural minister told officials that Zimbabwe has only 100,000 tonnes of maize left in its strategic reserves – enough to last just over a month.

The World Food Programme, which plans to assist more than four million Zimbabweans this year, is predicting another dismal harvest in April.

Colonial legacy compounded by new levies

Zimbabwe’s farmers are grappling with a legacy of colonial-era laws, compounded by national and local taxes that have been levied since the country declared independence from the United Kingdom in 1980.

“Farmers just have too many taxes imposed on them,” said Edward Dune, chief executive of the Zimbabwe National Farmers Union (ZNFU).

“There is the rural development tax which is paid to the local government authorities, the tobacco levy on the tobacco farmer and the livestock levy,” he told Al Jazeera.

There is also a 10 percent withholding tax on produce.

The experience of tobacco farmers lays bare just how onerous the tax burden has become.

Tobacco is among the country’s most valuable export commodities, earning $933m in 2016. But those who choose to farm the crop, including Mukapare, must run a gauntlet of taxes that erode their already slim profit margins.

There is 0.75 percent government tax on all tobacco delivered to auction, and a 0.8 percent levy charged by the Tobacco Industry and Marketing Board for the gross value of tobacco sold at the auction. The Ministry of Agriculture also deducts $0.875 per kilogramme from the gross value of tobacco sold at the auction.

Before their crops even get to market though, tobacco farmers must play compliance levies for sustainable land management, including afforestaion (planting new forests) and reforestation taxes.

“I owe local authorities around 400 Zimbabwe dollars ($20 at black market exchange rates) for various taxes and levies and the government, as well,” Mukapare said.

Livestock producers also face punishing taxes.

A study conducted by the Zimbabwe Farmers Union (ZFU) found that while the country’s cattle is competitively priced for the region, compliance levies on Zimbabwe’s livestock farmers make it an uncompetitive enterprise.

“For all commodities produced in Zimbabwe, the cost of compliance is just huge,” ZFU president Paul Zakaria told Al Jazeera. “We have done a cost of compliance in the beef industry and they are not making money because of the cost of compliance.”

All of which bodes poorly for an agro-based economy like Zimbabwe’s.

“The sad thing is that farmers pay these taxes but they do not see any benefit in doing so,” economist and founder of Bullion Group, Persistence Gwanyanya, told Al Jazeera. “These taxes should bring tangible benefits to farmers but unfortunately they are not.”

The hyperinflation factor

If farmers fail to pay taxes, they could face penalties ranging from fines to jail time. But paying the myriad levies has become even tougher as the country wrestles with a severe economic crisis and the government scrambles to fill depleting coffers.

“On one hand, there is the government trying to raise taxes to finance operations and on the other hand, raising costs of production for the farmer,” Agricultural economist Mandivamba Rukuni told Al Jazeera.

Government missteps have also contributed to the higher agricultural production costs, said Rukuni.

“Government has lost control of the country’s agro-chemical industry and now relies on imports for the industry,” he noted.

The twin burden of economic crisis and drought has already led many farmers to leave their fields fallow this season.

As hyperinflation has eroded the value of the Zimbabwean dollar, prices for inputs, including seeds and fertilizer, have soared. That’s left many small farmers in a nation of smallholders unable to close the gap between increasingly costly agricultural supplies and their now-worthless savings.

In addition to tobacco, Mupakare said he will plant more than 20 hectares (49 acres) of maize when conditions are good. But they are far from ideal.

A 50-kilogramme bag (110 lbs) of compound D fertiliser costs 400 Zimbabwean dollars ($20). Mupakare says he needs at least nine bags per hectare, plus around five bags of fertilizer that currently sell for 450 Zimbabwean dollars ($22.50) each. Add in the cost of seeds and that works out to 5,250 Zimbabwean dollars (US$262.50) to plant just one hectare of maize.

The Zimbabwean government has made low-cost loans available to farmers, but Mupakare says stringent conditions that require him to pledge his farm as collateral, plus the weather, make the risk of foreclosure too great.

“The weather is looking like it’s going to be a drought. When I fail to repay the loan they will go after the security,” he said. “I am not planting any crops this season.”

Zimbabwe VP scolded for using soldiers in divorce dispute – The Zimbabwean

Constantino Chiwenga  (Photo by Jekesai NJIKIZANA / AFP)Constantino Chiwenga

The ruling is the latest twist in a case that has gripped the southern African nation with allegations of black magic, attempted murder and drug addiction. The case has provided a glimpse of the luxurious lives of Zimbabwe’s ruling elite as the rest of the country grapples with economic collapse, hyperinflation and hunger.

The wife of Vice President Constantino Chiwenga, Marry, had approached the court seeking custody of the children and access to the house, a farm and vehicles. She said they were taken from her by Chiwenga when she was detained for more than three weeks on accusations of trying to kill him and money laundering.

After his wife was released from prison on bail earlier this month, Chiwenga refused to give her custody of the children and vehicles, and used soldiers to block her from entering their house in a wealthy suburb of the capital, Harare.

“It is unacceptable and anathema to the constitutional values of this jurisdiction that the military may be used to settle a matrimonial dispute,” said Judge Christopher Dube-Banda.

“This is frightening. What happened to the applicant (Marry) must be a cause of fear and concern to all law-abiding citizens,” he said. He ordered Chiwenga to return the children as well as three Mercedes-Benz vehicles and a Lexus to his estranged wife “forthwith.” He also said soldiers should not block Marry from accessing their home and farm.

Chiwenga, who as army commander led a coup against former president Robert Mugabe in 2017, separated from his wife, a former model, after he returned from four months of medical treatment in China in December.

He claimed his wife tried to kill him while he was on a hospital bed in neighboring South Africa before he was airlifted to China. He described her in court papers as “violent” and a drug addict who used black magic.

On her part, Marry accused her husband of being a “dangerous” man who “can summon the army when it suits him … to deal with perceived opponents” and suffering from “acute paranoia brought about by his poor health” and “his being under heavy doses of drugs, including un-prescribed opiates.”

The divorce case has not started, but even in its preliminary stages the bitter wrangle has “gone a long way to expose the depth of moral decay that has pervaded our national leaders,” the privately owned The Standard newspaper said.

“The divorce case presents our national leaders as completely out of touch with the reality that the citizens of this country are among the poorest in the region and the continent,” the weekly newspaper said in an editorial this week.

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Every Judge Has Limits — See Also

News Media Aren’t Biased. You Are.

It’s not exactly news that public sentiment toward the news has been abysmally low these past few years, with a September Gallup poll showing only 41% of Americans trust the media. Along with that mistrust, there’s the perception that journalists and the organizations that employ us are politically biased.

Although numerous academic studies and think pieces have sought to determine where that mistrust and perception of bias come from, I have a simpler answer: We’re not the ones who are biased – you are.

Of course, I use “you” in the proverbial sense. But after many social media battles with people on the left and the right who regard news media – especially of the mainstream variety – as irredeemable garbage, I’ve come to the conclusion that such low opinions of our profession and industry stem not from anything we are collectively doing wrong. Rather, they’re almost entirely a symptom of political polarization, mistrust in traditional institutions and ignorance about how we actually do our jobs.

That would seem to be why, at least in my experience, negative generalizations about news media and accusations of bias and untrustworthiness seem most frequent among those who dwell in the further reaches of the political left and right. It’s also why such politically motivated detractors flock to openly partisan or “adversarial” outlets and writers who affirm their worldviews while irresponsibly pandering to their cynicism toward mainstream media.

Of course, left- and right-wing journo haters have given me explanations of their own. From the left, I’m told that the failure of most mainstream outlets to discredit the case for the war in Iraq is why mainstream media suck. Those on the right cite a handful of discredited reports about the Trump administration to make the same case. In other words, we’re at once both “enemies of the people” in a conspiracy against the Republican party and corporate shills for centrist Democrats serving as pen-wielding foot soldiers of American imperialism. Schrodinger’s cat would be impressed.

Of course, our profession has seen some monumental screw-ups. The failure around the Iraq war is a black mark to this day. And the infamous campus rape story in the Rolling Stone was bad enough to warrant a devastating autopsy in Columbia Journalism Review. More recently, the pile-on against 16-year-old Nick Sandmann after he smirked at a Native American man in a short video – followed by subsequent video showing things were not as simple as they appeared – is still cited by right-wingers looking to ridicule us.

But does that really explain – let alone justify – the ill will toward us? After all, it’s estimated that nearly a quarter of 1 million people die each year in the U.S. from medical errors, yet a Pew Research poll in September showed nearly three-quarters of Americans had an overall positive view of physicians. And despite catastrophes like the flooding of New Orleans after Hurricane Katrina and the I-35W bridge collapse in Minneapolis, 66% of respondents in a Gallup poll gave engineers their thumbs-up.

As for alleged partisan bias, a frequent charge is that it is evident in the stories choose to cover, also known as gatekeeper bias. Yet, a recent study pending publication in the journal Science Advances found that while journalists are indeed more likely to have liberal political views, a correspondence experiment – the kind used to detect racial and gender bias in hiring decisions – that offered journalists news stories about conservative and liberal political candidates found no liberal or conservative bias in which stories they chose to pick up.

So what gives? I have a possible answer: It’s not that we’re biased or lack credibility, but rather that people – especially those with stronger left- or right-wing views – resent that the news we report isn’t always what they want to hear. Left wingers want us to say how evil corporations and American foreign policy are, not read about quarterly earnings or troop deployments, courtesy of the view from nowhere. Right wingers are sick and tired of bad news about the Trump administration and want us to sing hymns of praise to him instead.

To give one example of what I’m talking about – and what inspired this piece – I recently had a Twitter spat with a left-winger who was of the view that the mainstream media are “garbage,” based on their failure to stop the Iraq war and their reporting on Russiagate, which many on the far left – and the right – have long dismissed as mostly or entirely a hoax.

All that reporting on Russiagate, my interlocutor charged, “stole energy” from more important stories like climate change. And, he thought to mention, the Afghanistan Papers showed how that war was a mess from the start.

I reminded him that it was a mainstream news outlet, namely the former Knight-Ridder, that reported early on that the U.N. had found no WMDs in Iraq. It was another member of the mainstream media, The Washington Post, that broke the Afghanistan Papers story. And as for Russiagate “stealing” energy, I informed him that it didn’t because news organizations had other reporters covering other stories at the same time, including on climate change. I guess he just didn’t see them.

That gets to another reason I think there’s so much mistrust and why the customer, in this particular case, is not right: Most people simply don’t understand how journalism and news media work. They don’t know where reporting and editing end and where punditry and op-eds begin, often conflating the two. They don’t know how different reporters cover different beats, how news value is assessed and how stories are assigned, instead subscribing to spooky conspiracy theories about the “MSM” deliberately concealing information or even getting things wrong on purpose.

In a way, that’s on us – we don’t usually take the time to educate the public about how we actually do our jobs. But the same is true of people in other lines of work. Most people literally don’t know how the sausage is made, yet they still eat it. And the newsgathering process was no more transparent when trust in journalists was at an all-time high than it is today.

The ultimate issue, then, is political polarization and generalized mistrust of institutions – the same forces that are causing dysfunction in Congress and driving people to risk their own and their children’s health by foregoing vaccinations.

Political polarization and institutional mistrust are intertwined, but highly complex problems that I won’t pretend to know how to solve. Private equity and hedge fund companies buying out newspapers and laying off staff – which lead to gaps in coverage, sloppier work and entire geographic areas becoming “news deserts” – represent a far greater existential threat to news media and its crucial role in a healthy democracy than people being mean on Twitter or even President Trump calling any report he doesn’t like “fake news.”

Now, that doesn’t mean we shouldn’t listen to our readers or take complaints seriously. And it goes without saying that we should strive to be as accurate, thorough, fair and ethical as humanly or super-humanly possible, making sure to correct mistakes when they happen. But all in all, I think it’s safe to say that on a macro level, we’re doing what we ought to be doing.