Technical Support Adopts Innovative ‘Stop Answering The Phone’ Strategy

Over the last 24 hours, we’ve gotten a number of tips from irate California bar examinees who are experiencing a revolutionary new approach to customer service of “just ignoring the customers.” This may come across as a complete failure of service, but consider that applicants are now less angry about their glitching and crashing professional exams and more angry at the seemingly indifferent public officials who are supposed to be helping them. It’s an impressive act of redirecting negative energy!

There are increasing issues with Examsoft and just getting the MOCK exams uploaded for the CA bar. Examsoft WILL NOT even take calls – just says “due to higher than normal call volume, we can not take your call at this time, goodbye!” On-line chat help feature doesn’t work either.
It is so bad, CA BAR THROUGH TWITTER!! announced that we now have a deadline to upload the Mock exams of Sept. 23rd.
It is really getting bad out here (although I imagine it’s like this elsewhere).
Maybe some press will get CA Bar to wake up to this clusterf**k??

This underscores how difficult this strategy really is. In an ever more connected world, it’s not enough to have an interminable hold line. The illusion of availability required to pull this off mandates broken phone lines and crashing online chats and complete radio silence from all social media avenues. It takes a lot to be this detached!

Seriously though, this is a great point. This isn’t just a stress test of the crapnado of problems arising with the software right now, but a stress test of the bar examiners’ ability to address concerns that may arise mid-exam.

And the results aren’t looking great.


HeadshotJoe Patrice is a senior editor at Above the Law and co-host of Thinking Like A Lawyer. Feel free to email any tips, questions, or comments. Follow him on Twitter if you’re interested in law, politics, and a healthy dose of college sports news. Joe also serves as a Managing Director at RPN Executive Search.

A Deeper Dive Into The Vault 100 Rankings Of The Most Prestigious Law Firms In America

Biglaw prestige is what economists (or law-and-econ types) would call “sticky,” i.e., resistant to change.

(Why is this the case, and is it a good or bad thing? For a detailed discussion, see this excellent post by the always insightful Joe Borstein — who will be interviewing me over at Litera.tv at 12 p.m. today.)

If you question the stickiness of Biglaw prestige, just take a look at the new Vault 100 ranking of the most prestigious law firms in America, which Vault issued last week. Let’s start with the top 10:

  1. Cravath, Swaine & Moore (no change)
  2. Skadden, Arps, Slate, Meagher & Flom (+1)
  3. Wachtell, Lipton, Rosen & Katz (-1)
  4. Sullivan & Cromwell (no change)
  5. Latham & Watkins (no change)
  6. Kirkland & Ellis (no change)
  7. Davis Polk & Wardwell (no change)
  8. Simpson Thacher & Bartlett (no change)
  9. Gibson Dunn & Crutcher (no change)
  10. Paul, Weiss, Rifkind, Wharton & Garrison (no change)

Eighty percent of the top 10 firms stayed in exactly the same place as last year — and that’s not unusual. The general rigidity of the Vault rankings, especially near the top, is why Wachtell Lipton and Skadden Arps trading the #2 and #3 spots, to Skadden’s advantage, constituted “historic drama,” to quote Staci Zaretsky.

Until this year, the #1 and #2 spots went back and forth between just two firms, Wachtell Lipton and Cravath, this year’s #1. Cravath has occupied the top spot since the 2017 Vault rankings, when it ended Wachtell’s 13-year reign at the top. (June 2016, when those 2017 Vault rankings came out, was also the month in which Cravath announced the $180K pay scale — but Cravath’s taking the #1 spot can’t really be attributed to gratitude from Biglaw associates for the pay raise, since the surveys used for calculating the 2017 rankings were completed much earlier in 2016.)

And it’s not just the top 10. Looking at the entire ranking of 100 firms, only 34 firms moved two or more spots in either direction — meaning that two-thirds of the firms in the Vault 100 either saw no change in ranking or went up or down by just a single spot (at least by my count; please correct me if I’m wrong).

There’s enough gloomy news out there in the world right now, so for purposes of today, let’s look at the positive side of the ledger: the biggest gainers in the 2021 Vault 100 rankings. Here are the 17 firms that moved up by two or more spots this year, ranked by the size of their jump (with the two newcomers listed at the end):

What can we say in general about these firms? The Vault Law Editors made this observation:

The 2021 Vault prestige rankings saw the rise of West Coast firms—more than one-third of firms that moved up two or more spots in the Vault Law 100 were based in either California or Washington state: Cooley LLP (No. 24); Perkins Coie LLP (No. 43); Sheppard, Mullin, Richter & Hampton LLP (No. 72); Fenwick & West LLP (No. 73); Davis Wright & Tremaine LLP (No. 87); and Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP (No. 90).

I would expand upon this observation by noting that many of the firms with the most momentum, at least as reflected in the Vault rankings, are forward-looking and future-focused, no matter where they are located. They tend to be strong in growing and vibrant sectors like technology, life sciences, and healthcare. This is true of the West Coast firms mentioned by the Vault editors, but it’s also true of some of the firms on the list that did not originate on the West Coast — like Mintz and Goodwin, both Boston-founded firms, but known across the nation (and beyond) for their expertise in healthcare and life sciences.

The Vault Law Editors gave a special shout-out to Cooley, noting that “[i]n addition to its Top 100 jump, the firm also launched seven spots in the New York regional ranking to settle at No. 33 and moved into the top 30 in the Washington, DC, ranking.” And this isn’t the first year in recent memory that has been good for Cooley. In 2014, for example, Cooley climbed 10 spots, more than any other firm, to break into the top 50. Now, just six short years later, Cooley is a top 25 firm.

And I’d expect Cooley to continue climbing next year. Associates tend to reward compensation leaders when filling out Vault surveys; last year, for example, after leading the way to $190K, Milbank jumped 15 spots and entered the top 25. So Cooley, which just led the way in announcing both “appreciation bonuses” and 2020 year-end bonuses that won’t be lower than 2019 year-end bonuses, should be shown some love by associates filling out Vault surveys next year. (Even if Cooley’s scale was subsequently exceeded by other Biglaw firms, like Davis Polk and Milbank, as well as elite boutiques, like Hueston Hennigan, it’s not clear that any of these other firms would have acted if Cooley hadn’t kicked things off.)

So that’s a look at the Vault 100 rankings from the firms’ perspectives. What do these rankings mean for associates who work at these firms?

In general, the more prestigious firms enjoy higher profits per partner, for those who make partner, and better exit opportunities (including in-house opportunities), for those who don’t make partner. So if you’re a star associate in a busy practice area, working long hours for lower pay at a firm that’s lower down on the prestige totem pole, you might want to consider lateraling to a firm that’s more prestigious and pays top-of-the-market compensation.

If you’re a star associate at a Vault 100 firm who’s interested in an “upgrade” in terms of pay, prestige, and exit options, please feel free to reach out to me by email at dlat@laterallink.com. In a time when some firms are paying mid-year bonuses while other firms are cutting compensation, the difference between the Biglaw haves and have-nots is only growing — and you want to be on the right side of that divide.

P.S. Biglaw prestige might not change much, but it seems that everything else in our world is changing, and quite rapidly at that. To learn about “change management” — defined as “the process, tools, and techniques used to manage the human side of change for the achievement and sustainment of a desired business outcome” — and how it can help you and your organization navigate these tumultuous times, please register for this free webinar I’ll be moderating next week. It will take place this coming Tuesday, September 22, and it features an impressive panel of general counsels, chief executive officers, and other leaders. Hope to see you there!

2021 Vault Law 100 [Vault]
Introducing Vault’s 2021 Top 100 Law Firms! [Vault]

Earlier: Vault 100 Rankings: The Most Prestigious Law Firms In America (2021)

DBL square headshotEd. note: This is the latest installment in a series of posts from Lateral Link’s team of expert contributors. This post is by David Lat, a managing director in the New York office, where he focuses on placing top associates, partners and partner groups into preeminent law firms around the country.

Prior to joining Lateral Link, David founded and served as managing editor of Above the Law. Prior to launching Above the Law, he worked as a federal prosecutor, a litigation associate at Wachtell Lipton Rosen & Katz in New York, and a law clerk to Judge Diarmuid F. O’Scannlain of the U.S. Court of Appeals for the Ninth Circuit. David is a graduate of Harvard College and Yale Law School. You can connect with David on Twitter (@DavidLat), LinkedIn, and Facebook, and you can reach him by email at dlat@laterallink.com.


Lateral Link is one of the top-rated international legal recruiting firms. With over 14 offices worldwide, Lateral Link specializes in placing attorneys at the most prestigious law firms and companies in the world. Managed by former practicing attorneys from top law schools, Lateral Link has a tradition of hiring lawyers to execute the lateral leaps of practicing attorneys. Click here to find out more about us.

Am Law 100 Firm Announces End To Salary Cuts And Compensation For All Pay Lost

You may have noticed that some firms are doling out cash hand over fist as they thank their associates for a job well done during the pandemic. Amid the excitement over bonuses, associates at other firms are gritting their teeth, still waiting to see if the salary cuts they endured thanks to COVID-19 will go away any time soon. As luck would have it, one Am Law 100 firm just made the decision to end employees’ paycheck pain.

Littler, the largest employment firm in the world, came in 66th place in the 2020 Am Law 100 rankings with $590,038,000 gross revenue in 2019, but that didn’t stop the firm from slashing salaries across the board this past spring thanks to the coronavirus crisis. Back in May, Littler reduced compensation for equity partners and corporate management by 20 percent and cut salaries for highly paid nonequity partners and non-attorney senior-level administrative employees with compensation of more than $300,000 by 15 percent. In June, the firm put all other employees’ pay on a sliding scale chopping block, averaging cuts of 10 percent. Those unlucky enough to be unable to work remotely due to their job responsibilities saw their pay reduced by 50 percent.

Now that almost five months have passed, the firm is not only doing a complete about face on its austerity measures but it will also make employees whole for the money they lost during the height of the pandemic.

Sources tell us that during a pre-recorded town hall meeting, co-managing directors Tom Bender and Jeremy Roth announced that all salary reductions had been fully reversed and that all pay would be restored as of the firm’s September 25 pay period. Littler employees were also told that they’d receive true-up payments by or before October 2 to bring them to the levels they would have been at prior to the pandemic. As for those who had their salaries cut in half, the firm is still “working with” them, and no furloughs or layoffs have been made to date.

Littler thanked all of its employees for their hard work as management announced the end of the salary cuts:

Despite the many ongoing challenges posed by COVID-19, we are proud of how our team stepped up to help serve our clients, who are navigating the host of complex workplace issues associated with the pandemic. This collaborative spirit is reflective of our firm culture and we thank all of our attorneys and staff for their continued dedication in the toughest of times.

Congratulations to everyone at Littler. We know the cuts may end soon at additional firms, but let’s hope everyone is made whole, too.

If your firm or organization is slashing salaries or restoring previous cuts, closing its doors, or reducing the ranks of its lawyers or staff, whether through open layoffs, stealth layoffs, or voluntary buyouts, please don’t hesitate to let us know. Our vast network of tipsters is part of what makes Above the Law thrive. You can email us or text us (646-820-8477).

If you’d like to sign up for ATL’s Layoff Alerts, please scroll down and enter your email address in the box below this post. If you previously signed up for the layoff alerts, you don’t need to do anything. You’ll receive an email notification within minutes of each layoff, salary cut, or furlough announcement that we publish.


Staci ZaretskyStaci Zaretsky is a senior editor at Above the Law, where she’s worked since 2011. She’d love to hear from you, so please feel free to email her with any tips, questions, comments, or critiques. You can follow her on Twitter or connect with her on LinkedIn.

AI, Pandas, And The Future Of Law

In my previous column, I examined Arizona’s decision to crack open the legal monopoly on law firm ownership and legal services. No one knows yet how impactful this experiment will prove. While some might predict an earth-shattering upheaval, others have been more bearish about the idea that opening up the practice to individuals and companies outside the traditional bar will change everything. When I spoke a few months ago to John Croft of Elevate, a UK-based ALSP, he likened breaking the monopoly to AI: despite the years of promises that computers would be taking our jobs, AI has so far underperformed on its promises of upending the industry.

The more I think about it, though, the more I wonder if Arizona’s experiment is precisely the jump-start AI needs to start living up to its hype in the legal sphere.

A Major Player

While it’s had a muted impact on law so far, in the broader business world artificial intelligence is a big freakin’ deal. Computers are learning to make decisions faster, smarter, and more accurately than their human counterparts on topics that previously were thought impenetrable to computer science. Industry after industry has been experimenting with and adopting AI solutions to improve its decision-making, production, and services. Most any industry you can think of, from transportation to science to art to your morning caffeine fix, is using AI and machine learning to change the way it does business.

To be sure, the science and practice of AI are still maturing and growing, and we’re still figuring out the strengths and weaknesses of our current batch of AI tools. If you don’t mind a tech-heavy, but funny read, I recommend the story of a programmer who took an AI neural network designed for image recognition and tricked it into declaring with 98.9% confidence that a picture of a panda bear was actually a vulture. AI is currently deeply powerful but in many ways also deeply limited. It’s powerful, but we’re not in danger of creating Skynet any time soon.

Those entertaining outliers shouldn’t fool you, though. AI is a major player in business, and it’s here to stay. Just this week, Nvidia, the most valuable semi-conductor company in the world, announced it was spending $40 billion to acquire semiconductor design company Arm. If you’re reading this article on your phone, chances are an Arm design is making that possible. Why would Nvidia gamble half a Warren Buffett on this deal? Per Nvidia CEO Jensen Huang, it’s all about artificial intelligence. Nvidia thinks that by marrying its ultra-powerful AI-enabling GPUs with Arm’s industry-leading energy-efficient designs, they can put serious AI computing power in our pockets and on our desktops and dominate a space that’s only going to grow.

Why AI Hasn’t Taken Our Jobs Yet

Given that AI is so hot right now, plenty of thought leaders have been planning for AI to begin replacing attorneys and taking over an industry that, in many respects, seems well-suited to AI decision making. From routine attorney tasks like basic research, briefing, and calendaring, to more complicated concepts like risk assessment and case valuation, there are any number of candidates in an attorney’s practice for the kinds of automation and data analysis that AI provides.

Yet to date, the sky(net) has not yet fallen. Few lawyers, if any, have been replaced by computer terminals so far. The biggest adopters of AI so far have been vendors building tools to help lawyers, rather than put them out of work.

Why would AI have such a muted impact on law when it’s changing other industries to their core? My guess would be that lawyers are the gatekeepers of our industry, and lawyers by and large have little interest in killing their own jobs, or the jobs of high-billing timekeepers. Because only lawyers have been able to practice law, they can’t be replaced, so there’s been little reason for vendors or potential competitors to build the kind of tools that would render attorneys redundant.

Waiting For The Next Unicorn

In Arizona, though, attorneys’ cozy monopoly is being broken up, even if only partially. Big nonattorney-owned businesses may be looking for ways to break into this sector, and those companies have famously little love for the well-paid attorneys on their payrolls.

Think about it: who in the world of private business actually wants lawyers to continue to be paid apart from other lawyers? Whether we work with firms or in-house, clients are constantly pressuring us to reduce our costs and billings. The lower ends of the market have been priced out altogether. There’s a huge market for cheaper alternatives to traditional legal services, one that ALSPs and the Big Four have only begun to scratch given the strictures on performing legal work without a JD. Properly harnessed, AI has tremendous potential to downscale the amount of attorneys actually needed to run a functioning legal business. As the barriers to entry come down, all it really takes is one smart coder with a good idea to change how our business is run forever.

In Arizona, that coder suddenly has access to an entirely new field of potential clients, and the new ability to raise huge capital from nonattorney co-owners. While lawyers have so far been hesitant to sell off equity in their firms, startups trying to break in probably wouldn’t mind at all having a billion-dollar hedge fund backing their disruption play. As industry protections against AI come crashing down, the chances AI fundamentally reconfigures our way of doing business increase exponentially.

If Arizona’s experiment in opening up law to nonlawyers spreads across the country, it could mean that AI’s days of underachieving in the legal space are coming to an end. If traditional law firms don’t take note and plan accordingly, don’t be surprised if you see the vultures start circling.


James Goodnow is the CEO and managing partner of NLJ 250 firm Fennemore Craig. At age 36, he became the youngest known chief executive of a large law firm in the U.S. He holds his JD from Harvard Law School and dual business management certificates from MIT. He’s currently attending the Cambridge University Judge Business School (U.K.), where he’s working toward a master’s degree in entrepreneurship. James is the co-author of Motivating Millennials, which hit number one on Amazon in the business management new release category. As a practitioner, he and his colleagues created and run a tech-based plaintiffs’ practice and business model. You can connect with James on Twitter (@JamesGoodnow) or by emailing him at James@JamesGoodnow.com.

Kirkland’s NOT Giving Special Bonuses (And Associates Are Salty About It)

(Image via Getty)

Yikes. I can understand a firm’s inclination to be transparent with associates, but you have to wonder if it would be better to say nothing at all. And for those associates who thought working for — far and away — the richest Biglaw firm meant of course you’d get market bonuses? Lolololol. COVID makes fools of us all.

So what exactly happened?

Last night, Kirkland & Ellis sent around a message indicating that yes, they are aware that fall bonuses are making their way through Biglaw, but no, you should not expect them. The firm acknowledged the discrepancy between top of the market and what they’re doing and said they’d take the market into account during year-end bonus time, but made no clear commitment.

Read the memo for yourself:

Let’s check in with our Kirkland readers —- y’all, they’re not okay:

Disappointing, since hours did not slow down for Covid, but apparently comp did.

Associates are livid. Despite the general lack of transparency, we were told that our office was up 20% year on year. What a slap in the face to everyone who’s been grinding all year under difficult conditions.

The email doesn’t contain a commitment to true us up, it’s just an anodyne statement that they’ll take them “into account.” What garbage. These cheapskates have been talking for months about how the firm is having a banner year (for instance, the funds group is apparently on track to have a billion dollars of revenue on its own), but they can’t share it with associates.

I’m a senior associate at K&E. I think that what they’re going to do here is roll it into the year-end bonus, then use it as an opportunity to scrimp. So where in years past the average bonus was 1.25x (I snuck a pic of the powerpoint last year and I’m pretty sure that’s what the average was, but I can’t find it now), now they’ll be able to lower it to 1.15x but make it look ok because they’re aggregating it with the year-end bonus. And of course people with below-class ratings are going to get the shaft and they won’t compute them into the statistics about what’s “average”. This is a complete money grab, but exactly what I’d expect from the partnership here.

If you forward the email on your phone, you can see that they were tweaking the “and we intend to be so again this year” phrasing. Like, these guys were definitely on a Zoom call together trying to figure out how to polish this turd without making any true commitments.

Morale is NOT GREAT.

Another K&E person chiming in to describe the mood among my friends as FUCKING IRATE. I like the firm and generally drink the koolaid, but the fact that they call themselves compensation leaders twice in the “sry no bonus” email is ridiculous. Please vote us down in Vault.”

KE associate checking in — they said they would consider fall bonuses when determining December bonuses. But still. Bullshit. Lots of people will just get screwed given the individualized system we have. This is also a fuck you move because it’s pretty clearly a signal to other firms that the KE partners don’t want them to match. Just like Covington’s lame attempt to stop the salary raises a few years ago. Shame.

I am not in restructuring, but I can only imagine how pissed those guys have got to be during this insane year.

This is a slap in the face for associates at the world’s #1 grossing law firm.

So there you go, associates are deeply upset with this development. And remember, traditionally, the firm prides itself on above market — albeit individualized — bonuses. So, whatever numbers (which will be difficult to compare since you know, individualized) the firm comes up with at the end of the year, there’s a pretty good chance that, overall, they won’t be as generous as last year. At least that’s what insiders think; we’ll see what happens come December.

So what do you think? Is this a sign to other firms not to match? Will Kirkland competitors shower their associates with special bonuses? Is there blood in the water? Will Kirkland be able to keep its perch as the richest Biglaw firm? Feel free to sound off by email, by text message (646-820-8477), or by tweet (@ATLblog). A fun or insightful response — we’ll keep you anonymous — could find its way into an update to this story.

Please help us help you when it comes to bonus news at other firms. As soon as your firm’s bonus memo comes out, please email it to us (subject line: “[Firm Name] Bonus”) or text us (646-820-8477). Please include the memo if available. You can take a photo of the memo and send it via text or email if you don’t want to forward the original PDF or Word file.

And if you’d like to sign up for ATL’s Bonus Alerts, please scroll down and enter your email address in the box below this post. If you previously signed up for the bonus alerts, you don’t need to do anything. You’ll receive an email notification within minutes of each bonus announcement that we publish.


headshotKathryn Rubino is a Senior Editor at Above the Law, and host of The Jabot podcast. AtL tipsters are the best, so please connect with her. Feel free to email her with any tips, questions, or comments and follow her on Twitter (@Kathryn1).

Pharma Accused Of Taking Break From COVID Vaccine Work To Give Former Hedge Fund Owner An Opportunity To Do A Little Insider Trading

Morning Docket: 09.18.20

* Nicki Minaj has scored a win in a lawsuit alleging that one of her songs infringed on another artist’s copyright. Hope there were live performances at the motion hearing… [Vulture]

* If you ever wanted to know the amazing story of New York personal injury powerhouse Cellino and Barnes, check out this article…and listen to the jingle. [Intelligencer]

* InfoWars founder Alex Jones has been denied a delay in a defamation lawsuit stemming from Jones’ statements about the Sandy Hook shootings. [Newsweek]

* The family of a UPS driver who was killed during a shootout in south Florida last year has filed a lawsuit over the driver’s death. [AP]

* Eric Trump is attempting to delay his deposition relating to a probe initiated by the New York Attorney General until after the presidential election. [NBC News]

* IMDB has defeated a lawsuit filed by a lawyer-producer seeking to force the website to change the listed release date of a film. Found out I still have an IMDB listing while writing this… [Hollywood Reporter]


Jordan Rothman is a partner of The Rothman Law Firm, a full-service New York and New Jersey law firm. He is also the founder of Student Debt Diaries, a website discussing how he paid off his student loans. You can reach Jordan through email at jordan@rothmanlawyer.com.

Casetext Brings AI-Driven Brief Drafting to Employment Law | LawSites

Last February, the legal research company Casetext launched Compose, a first-of-its-kind product that uses artificial intelligence to help create the first draft of a litigation brief in a fraction of the time it would normally take.

At the time, as I wrote in this February blog post, cofounder and CEO Jake Heller said the product was “poised to disrupt the $437 billion legal services industry and fundamentally change our understanding of what types of professional work are uniquely human.”

While the product initially covered a limited set of core motions related to federal civil procedure and discovery, Casetext said it would roll out other motion collections over time for specific areas of law.

Today Casetext is introducing the first of those new collections — a set of 18 employment law briefs — 16 related to wage and hour cases in federal courts as well as under state law in California and New York, and two Title VII motions that are a preview of a forthcoming larger set of employment discrimination briefs.

This initial employment law collection will eventually be expanded to include two briefs relating to defending against Title VII claims.

The set of wage-and-hour briefs released today cover motions in federal courts to:

  • Compel discovery.
  • Seek conditional certification.
  • Certify a class.
  • Decertify a class action.
  • Request summary judgment.
  • Compel arbitration (applying general contract law principles).
  • Compel arbitration (applying California law).
  • Compel arbitration (applying New York law).

In addition, for wage-and-hour cases under both California and New York law, the collection includes briefs in support of motions to:

  • Compel discovery.
  • Certify a class.
  • Seek summary judgment.
  • Compel arbitration in California state court (applying both federal and California law).
  • Compel arbitration in New York state court (applying both federal and New York law).

The two Title VII briefs for for motions to dismiss and for summary judgment.

Draft A Brief in Five Minutes

During a media preview on Tuesday, Heller demonstrated how he could use Compose to draft a brief in support of a motion for summary judgment in five minutes.

As I explained in my February post about Compose, the drafting process begins by selecting the type of motion, the court, the parties, and the position to be taken by the party you represent, for or against the motion.

You are then presented with a treatise-like list of all the available arguments for that motion. As you choose an argument, Compose then shows you the legal standards and rules applicable to that argument. As you see these standards displayed, you simply click Add and it shows up in the draft brief on the right side of your screen.

The lawyer continues this process, perusing the available arguments and standards, and then clicking Add to add a fully composed paragraph to the brief that states the rule, including citations. The text is fully editable, either within Compose or later when the draft is exported to Word.

“Picking arguments to add to your brief is like choosing pastries at a French patisserie,” Heller said when he first demonstrated this product during Legalweek last February.

In Heller’s demonstration Tuesday, it actually took him about eight minutes to draft the brief, but I doubt many lawyers would complain about an extra couple of minutes. And while Compose can be used to produce a fairly substantive draft, it is not a finished product ready for filing. You still need to draft the statement of the case, the facts, and other sections, tie it all together, and put it into the correct format.

More Coverage than A Treatise

Casetext says that its wage-and-hour collection for Compose is comprehensive in its coverage. During Tuesday’s demonstration, cofounder Laura Safdie said that the collection includes:

  • 1,102 arguments.
  • 5,354 legal standards.
  • 25,236 citations.

By comparison, Safdie said that they analyzed a major treatise covering wage-and-hour cases and found that it had just 248 citations in the section related to summary judgment motions. Compose has over 3,000 citations for those motions, she said.

The Secret Sauce

If this were the entirety of Compose, it would be impressive technology. But Compose includes an additional feature, driven by artificial intelligence, called Parallel Search, that makes it even more impressive — and more useful when actually drafting a brief.

Parallel Search uses advanced natural language processing to follow you as you draft your arguments in the brief and then automatically provide you conceptually relevant precedent. Notably, Casetext says this works to find analogous caselaw, even when the cases do not use the same language.

In Heller’s brief-drafting demonstration on Tuesday, he pretended he was representing drug manufacturer Pfizer in a lawsuit brought by a salesperson working as an independent contractor. Using Parallel Search to draft his arguments, he wrote the statement:

“Pfizer’s salespeople work independently and sell on their own, and so are not employees covered under the FLSA.”

Parallel Search then provided cases to support that statement. Although that sentence never identified Pfizer as a pharmaceutical company, Parallel Search understood to deliver cases related to the pharma industry, and it also knew to deliver cases related to an FLSA exemption for outside sales people.

During Tuesday’s demonstration, Javed Qadrud-Din, Casetext’s director of machine learning, said that Parallel Search grew out of Casetext’s own need, in developing Compose, to have a search tool that could find support for legal propositions, even when courts used completely different language.

An example of Parallel Search’s ability to understand concepts.

He offered several examples of how this transformer-based neural network is able to learn to understand words and sentences in context. For example, this statement was entered into Parallel Search:

“Target’s employees were uncompensated while waiting for loss prevention inspections before leaving work.”

It returned the following statement from the case Frlekin v. Apple Inc. (9th Cir. 2020):

“Employees receive no compensation for the time spent waiting for and undergoing exit searches, because they must clock out before undergoing a search.”

Thus, Parallel Search understood that “uncompensated” was the same as “no compensation,” that “loss prevention inspections” were similar to “exit searches,” and that “before leaving work” was similar to “must clock out.”

What It Costs

Casetext sells Compose as a separate product from its legal research service. For now, it is offering free trial access to Compose for anyone who requests an account.

In general, Casetext sells Compose to larger firms on a subscription basis. Firms can subscribe to Compose in its entirety or just to specific collections. Casetext did not provide specific pricing.

When Casetext launched Compose in February, it offered special pricing for solo and small-firm attorneys by which they could purchase access on an a-la-carte basis.

A spokesperson said the company is currently rethinking its pricing for smaller firms to make Compose more accessible.

The Bottom Line

In a study it released in July, Casetext said that compose allows litigators to draft briefs 76% faster than they otherwise would.

Insofar as the study involved only 13 lawyers and relied on their estimates of the time it would normally take them to write a brief, it was not exactly scientific.

But what cannot be doubted about Compose is that it enables lawyers to create a first draft in substantially less time than they would otherwise require.

Not only that, but it provides lawyers a high degree of assurance that they have at least considered all the arguments available to them, regardless of whether they choose to use them.

This argument reflected a legislative amendment from this month.

Further, Casetext says the arguments in Compose are kept current with changes in the law. In an example shown by Safdie Tuesday, an argument reflected a September amendment of a California statute.

Something Heller said back in February still resonates today:

“Compose commoditizes the parts that lawyers never liked working on and clients never liked paying for. At the end of the day, what’s left is the lawyer’s imagination, creativity, intelligence and persuasiveness in the brief-drafting process.”

Casetext calls Compose a game-changer, and this may be one of the few times in the annals of marketing where that is not an exaggeration. If you are a litigator, try it for yourself. It won’t cost you anything. And if you are an employment litigator, you now have even more reason to try Compose.

Where There’s Smoke…

(U.S. Forest Service photo by Mike McMillan)

Have you ever lived in a stale ashtray? A fireplace? That’s what it is like now up and down the West Coast. If you have travel plans to come this way in the immediate future, change them. Do not come. We haven’t seen blue sky, at least here in California, for more than a week. We’ve had the worst smog in almost three decades. Friends who can escape do, to Wyoming or Utah or places further east. Look at the air quality in San Francisco, Portland, Seattle, Vancouver.

But we West Coasters are not the only ones suffering right now. Just say the names “Laura” and “Sally” and those who live in the southeastern United States get it, literally. I’m not about to debate climate change. I will simply say “Res ipsa loquitur.”

We lawyers hate a vacuum. Perhaps that is why we rush to fill silence, figuring that such silence must be bad. If a deponent takes a minute or so to answer a question, we usually note on the record that he has taken 60 seconds or so to answer the question asked. And the implication is that the deponent was stalling, trying to create a better answer or simply being evasive before answering. We all learned in evidence class about silence in the face of an accusatory statement and so we impatiently wait for the answer, and that rush for an answer is not necessarily a good idea.

Hesitation can equal evasion in our world. I don’t think it should. Thoughtful answers, answers responsive to the question don’t necessarily pop out of a person’s mouth immediately. I think it’s like the driver who, immediately upon the light turning green, lays on the horn, as if the few seconds makes any difference. (I do chortle when that driver in a hurry, usually cocooned in an expensive car, must stop at the same light as I do. Tortoise v. Hare, just another example of the adversarial concepts we lawyers seem to thrive on, or if not that, tolerate, as if we had any choice.)

A recent article in Inc. magazine says that both Tim Cook and Jeff Bezos “embrace the rule of awkward silence.” The article says that the rule has always been valuable but today, in a world where everything is “just in time,” “I want it now,” “what’s taking so long?” that rule has become even more valuable.

So, what exactly is this rule? The author of the article, Justin Bariso, says it’s simple: When faced with a challenging question, instead of answering, you pause and think deeply about how you want to answer. This is no short pause; rather, it involves taking more than several seconds (10, 20, or longer) to think things through before responding.

“No short pause?” Uh-oh. How many attorneys have the patience to wait for an answer without thinking something nefarious is going on, we of the suspicious minds? Not many, I’m afraid. It’s reaction that attorneys look for, not necessarily the thoughtful response that answers the question. Bariso says that the rule is valuable as a tool of emotional intelligence, balancing thought and emotion, instead of simply reacting. Much of what occurs in deposition is reaction. Usually deponents have other things to do, and they just want to get the depo over with.

So, in a sense the “rule of awkward silence” is the opposite of immediate gratification. Work with me here. The past six months have shown the limits of immediate gratification. Toilet paper? Wipes? Paper towels? Have we stopped hoarding yet? There are many psychological experiments about immediate gratification, the 1972 marshmallow one probably is the most well-known. Recent research has revealed that the kids do better on the test when they cooperate. Cooperate? What a concept. I wish lawyers would do it more often.

Instantaneous communication has been the watch word for our world. Emails, faxes, and the like must be answered rightaway. Don’t think, just respond. A young lawyer feels that she must answer emails rightnow. No, she doesn’t, especially when responding right away leads to a pissing contest with opposing counsel. Fun, right? Not so much. Whatever happened to time to respond? What about writing something and waiting for a while before hitting send? Whatever happened to time? Where has it gone and what have we done with it?

Yes, the rule of awkward silence is … awkward, until you get used to it. Taking the time to formulate the answer and reply in a way that makes it clear what your answer is, without ambiguity, is a good thing. We are so uncomfortable with silence that we fidget during it. We check our phones, multitask, because the thought of just being quiet and waiting makes us nuts. The concept of stifling ourselves is something we did not learn in law school. Commenting on the length of time that it takes the deponent to answer a question can backfire.

Bariso lists several reasons why the rule is beneficial: it causes you to think critically and not just say the first thing that comes to mind. Spending time before answering can mean more thoughtful answers (this assumes that the answer is not simply “yes, no, or I don’t know”).

Even a little more time can make the answer more confident and assertive. Take time to think before answering a client, opposing counsel, anyone. What’s the rush? Is another minute taken going to make a difference in this pandemic and smoky world? I don’t think so.


Jill Switzer has been an active member of the State Bar of California for over 40 years. She remembers practicing law in a kinder, gentler time. She’s had a diverse legal career, including stints as a deputy district attorney, a solo practice, and several senior in-house gigs. She now mediates full-time, which gives her the opportunity to see dinosaurs, millennials, and those in-between interact — it’s not always civil. You can reach her by email at oldladylawyer@gmail.com.