Author: TSA Press

At the 2019 Wolters Kluwer ELM Solutions Users Conference, which took place last week in Miami, Brian Dalton sat down with Wolters Kluwer ELM Solutions EVP and General Manager Jonah Paransky and Product Director Vince Venturella to discuss the launch of Wolters Kluwer’s LegalVIEW® Predictive Insights Module, a solution designed to help better manage litigated matters by using predictive analytics to improve the law firm selection and budget management processes. Read on to find out how Wolters Kluwer’s new product will solve client challenges.

The following has been condensed and edited for clarity.

The genesis of the LegalVIEW® Predictive Insights Module

The litigation market is under stress and has a strong need for better information during the matter management process. Today, critical litigation management decisions are guided by intuition and experience, with subpar results. These kinds of decisions — on counsel selection, budget, cycle time — are some of the most critical choices our clients can make to achieve a positive outcome and control costs.  The lack of data to guide them in these processes is costing customers significant money due to poor cost management and budgeting.

We therefore saw LegalVIEW® as addressing two main problems: over-budgeting and under-budgeting. Over-budgeting ties up funds that could be used for other business purposes, reducing potential investment capital and lowering overall financial agility.  Under-budgeting — not effectively forecasting dollars — leads to unexpected cost and budget overruns. LegalVIEW® Predictive Insights aims to help resolve both these issues.

How LegalVIEW® Predictive Insights helps

We wanted to explore how our clients could improve this situation and use predictive analytics in their everyday workflow to address these problems. We partnered with a group of current clients for a proof of concept to get their feedback, listen to their ideas, and understand how to better address their litigation management issues. ELM Solutions now has the data — our LegalVIEW® database with over $130B in legal spend data — and artificial intelligence (AI) to develop this predictive insights solution.

By integrating AI and machine learning technology directly into our enterprise legal management platforms (Passport® and TyMetrix® 360° ), we are able to provide an intelligent workflow to support data-driven insights. That predictive data is combined with other client-weighted firm performance metrics to build a ranked list of the best firms to use for each matter. Users are provided with recommendations on which law firm to select, expected budgets, and cycle times at key moments in their workflow, resulting in more informed decisions and improved outcomes for their company and policy holders. 

ELM Solutions’ offering is the only proactive solution and intelligent workflow in the marketplace: We embed predictive litigation insights right into users’ workflows to improve decision making at touchpoints throughout the lifecycle of legal matters. This allows our customers to better manage outside counsel, control legal spend, and realize improved case outcomes.  And it represents a revolution in the litigation management space by allowing our clients to utilize their litigation workflows in proactive (as opposed to traditionally reactive) ways while still providing portfolio level insights to litigation leadership over the long term. 

The case use persona

We’re addressing two personas — the corporate attorney who is managing litigated matters and the insurance claims professional who is responsible for litigated claims. We also know our targeted personas are going to have a range of experience in their role, and our LegalVIEW® Predictive Insights solution offers value to both new and senior associates alike.

For the new associate, they can lean on the institutional experience captured in historical metrics analyzed and presented in our solutions. Instead of depending on the advice of a few associates or choosing a firm based on very little information, they can see which firms are the best for a matter based on practice area, geography, past performance, and predicted performance. For the senior associate, LegalVIEW® Predictive Insights gives them the confidence that their go-to firms are truly providing top performance from an array of available firms. It also gives them vital decision-making assistance in unfamiliar practice areas or geographies.

Leveraging the LegalVIEW® data

LegalVIEW® is the largest database of real spend data in the industry. We layer the client’s data on top of that to build a complete predictive data model. The users can see the data generated by the data model in Passport’s Law Firm Smart Select feature, a firm selection interface that gives our users metrics to consider while choosing a firm for a matter. Examples include average rate, win/loss ratio, and firm performance ratings. 

Analyzing variables and matter complexity

The data model analyzes a combination of our LegalVIEW® data, client historical data, and client-weighted key performance metrics to build its ranking of best firms for each matter. In total, there are 23 metrics available that can be considered to build a rank. Each data model is unique to the client.

We don’t define complexity. The model is built to be bespoke to each client’s data set, so their measure of complexity is consistent throughout the feedback we receive, as the model has been built to their usage. Our goal is to make sure that they have best practices and consistent definitions and apply those items consistently across their matters and lines of business. In this way, we can be nimble when it comes to the market’s wide definition of complexity, severity, and risk. 

Client feedback and assessment data

We strongly believe that firm performance metrics are a vital component in managing outside counsel and give our clients the ability to do so through firm score carding, the results of which are aggregated and used both in our LegalVIEW® Predictive Insights data model and our Law Firm Smart Select functionality.

We capture objective data — such as win/loss ratio and average rate — along with subjective data — such as firm responsiveness and adherence to budget — to build a comprehensive picture of firm performance. 

Artificial intelligence and the nuances of legal practice

There are aspects of legal practice that even the best imaginable AI will be unable to replicate. There is always a possibility that AI will overlook some of these intangible nuances — the practice of law is not something that can be contained 100 percent in numbers. The goal isn’t to have the users always choosing the #1 firm. The goal is to separate the top 10 firms from amongst the hundreds or thousands of firms that the client works with, provide recommendations, and most importantly, information as to why the firms are ranked as they are.

This means that users have the information they need to supplement their own experience and make the best possible decision. The trend we would expect to see over time is not consistent choice of the #1, but more usage of the top 10 firms and improvement in the associated metrics that client has said are valuable which are expressed through that ranking. 

The growth of LegalVIEW® Predictive Insights with more granular data

We have a long-term vision for this offering that includes creating predictive data around expected outcomes, settlement recommendations, total case costs (settlement/judgment costs & legal expenses), and firm management. We will also be expanding our visualizations and reporting, providing executive management insights into the overall performance of their chosen metrics and of the firms selected for partnership. Additionally, we are looking at expanding into the individual timekeeper level to provide even more detail about how a firm/attorney will perform on that matter. 

The overall goal and approach of ELM Solutions’ AI portfolio

We don’t look to bring technology to market for tech’s sake — we look at client problems and challenges and look for ways to solve those challenges.

For example, managing spend in a corporate legal or claims department is still a challenge for many — still a lot of money to manage, and billing guidelines have become more complex, paper invoices still come in the door. E-billing systems are the critical foundational technology used to manage spend, and many thought that having that tech was the best they could do. We recognized there was an opportunity to take spend management to the next level and now have an approach we call Total Spend Management, which addresses those outstanding challenges with AI-enabled services and advanced technology, and can save clients up to 10 percent savings in legal spend and 20 percent increase in billing compliance.

Total Spend Management is an example of our innovative approach to leveraging our AI and other advanced technology expertise to address client problems and improve outcomes.

Whenever Biglaw offers another salary boost — as they did last year — many of us allow the Cravath-approved scale to serve as a stand-in for lawyer salaries generally. But Biglaw isn’t the norm and attorneys around the country can and do get by on lower salaries, even if law school isn’t appreciably cheaper for them.

Forbes recently took a look at attorney salaries across the country and the compensation gains lawyers have made over the past few years. Unsurprisingly, California and New York have the country’s richest lawyers on average. But what state has the country’s poorest lawyers?

It’s Montana, where the average lawyer salary is a mere $88,600. How bad is that? To put it into perspective, that’s almost $10K less than the state with the second lowest average salary (which is Mississippi at $97,990).

It’s a little surprising that Montana is so low on this list. No one expects New York salaries in Missoula, but the state has powerful ranching and energy interests that one might have thought could support some high-priced attorneys to inflate that average.

But, as the author of the Forbes piece notes, things are arguably pretty good for Montana attorneys because salaries are actually up 17.6 percent since 2013. Watch out, Mississippi!

Here’s How Much Money Lawyers Make In Every State [Forbes]

This week, we continue our written interview with Mike Hilgers of Hilgers Graben PLLC regarding his experiences as a Biglaw refugee who is now running a successful boutique litigation firm. Please see below for Mike’s answers to my second and third questions about his jump to business ownership and the value proposition presented to both lawyers and clients when working with a smaller firm with a vision and lower overhead.

As always, I have presented Mike’s answers below along with some brief commentary of my own.

2) Jumping from Biglaw to start a boutique is something many lawyers fantasize about but never do. Why should they?

The freedom. Biglaw has many virtues, but if you’re at a big firm, and I was, you are just one cog in a much larger, older, established machine. You can’t change much — the culture is largely what it is, the conflict space is largely set, the identity of the firm and its internal rules and bureaucracy are in place, the financial incentives and location of offices are all static. With your own firm, you can create and implement your own vision — the culture, clients, service offerings, teammates, internal rules and systems, financial incentives, and basically everything else — it is a blank canvas. We have used that freedom to innovate and approach the business side of law differently, creating non-IP practices like a unique discovery counsel specialty and using geographic arbitrage to drive down costs. If you have an entrepreneurial or innovative spirit, there really is nothing like it.

Even with our success, there are still things I miss from my Biglaw days. When I first started the firm, it was my former colleagues that I missed most — Biglaw had a lot of really talented, driven, and interesting people. But we have recruited those same people to our firm, and I get to interact with them every day. So, now, as a business owner, the thing I miss most is having internal administrative teams for every business function. At big firms there are marketing, accounting, billing, and recruiting teams that let you focus on practicing law and you never worry about the administrative or non-legal sides of the business. Here, we have to wear many hats.

GK: Mike’s observations echo a lot of what we learned when starting KSK. At the same time, we have seen that the entrepreneurial spirit waxes, rather than wanes, in boutique firms that stay the course and place innovation and creative thinking at the heart of their strategy.

3) Should more IP lawyers be moving themselves out of high-priced metropolitan areas, for both quality of life and financial reasons, in order to offer a compelling alternative to clients with lower overhead?

Yes! We are passionate about this. Big cities are great and the firms in big cities typically pay their lawyers more, but they come with a cost — financially and otherwise. Housing on the coasts and other big cities is very expensive, and even with a larger salary it can take a long time to buy a home (especially while balancing student loans). And everything else costs more too, from babysitters to restaurants. Beyond the higher monetary cost, bigger cities tend to impose a time cost too, from higher billable hour requirements to lengthy commute times. I’ll give you an example. One attorney in our Lincoln office moved from a bigger city with his family, exchanging a two-hour daily roundtrip commute for one under five minutes and lowering his billable goal by hundreds of hours in the process. By moving to Lincoln and joining our firm, that person has gained over 750 hours of time back per year — to spend with his family, on other pursuits, or however he chooses. You can’t put a price on that. While cities like Lincoln have lots going on, smaller communities aren’t for everyone, but for the right people they have advantages you can’t replicate elsewhere.

For Hilgers Graben, highlighting our strengths as a heartland litigation boutique is essential. Any business needs to figure out how it is different and what sets them apart from the competition and it is no different with legal services. There are thousands of excellent litigators around the country. Setting out what makes you different in the litigation space is important because without as many cases going to trial, there aren’t a lot of objective ways to convey value.

For our firm, our differentiators are geo-arbitrage — having outstanding litigators who come from top schools and firms around the country but are based in Nebraska, where office space is $14/foot and everything is cheaper — and our client service first/“no jerks” culture. Rates and responsiveness are two objective measures of value, and they go a long way to creating a brand in the market. Smaller firms can be more nimble and have a great opportunity to innovate and differentiate themselves in the marketplace.

GK: There is a lot to the concept of “geo-arbitrage,” especially when it is wielded as adroitly as Hilgers Graben does for marketing purposes. While I do not deny that there are economic benefits to being based in a low-cost locale like Nebraska, there are also ways for “big city”-based firms to practice their own version of geo-arbitrage as a means of offering more attractive rates to clients and shorter commutes to prospective laterals. Whether that means embracing co-shared workspaces or relocating an office to a cheaper neighborhood will differ for every firm. At bottom, the key is to remember that clients want their lawyers to protect and advance their interests above all, and even the most ambitious lawyer prefers not to waste time commuting when they could be productively working. For firms of all sizes, a structure that lowers rates while increasing responsiveness will always be worth adopting.

My thanks to Mike for the insights and cooperation, and I wish him and his firm continued success. It is always a privilege to hear from successful and thoughtful IP lawyers, especially from someone who has achieved that success while maintaining a commitment to both public service and excellent lawyering without losing focus on family and quality of life. I am always open to conducting interviews of this type with other IP thought leaders, so feel free to reach out if you have a compelling perspective to offer.

Please feel free to send comments or questions to me at gkroub@kskiplaw.com or via Twitter: @gkroub. Any topic suggestions or thoughts are most welcome.

Gaston Kroub lives in Brooklyn and is a founding partner of Kroub, Silbersher & Kolmykov PLLC, an intellectual property litigation boutique, and Markman Advisors LLC, a leading consultancy on patent issues for the investment community. Gaston’s practice focuses on intellectual property litigation and related counseling, with a strong focus on patent matters. You can reach him at gkroub@kskiplaw.com or follow him on Twitter: @gkroub.

* Legal drama at WeWork is continuing: The New York Attorney General’s Office has contacted the company about potentially illicit activities. [CNBC]

* Wendy’s is continuing to fight a lawsuit alleging injuries from a bone fragment in a burger. This is why you should always order a Spicy Chicken Sandwich at Wendy’s — the burgers are oddly square anyways. [Legal Newsline]

* It seems like bankrupt law firm LeClairRyan will not be able to escape liability from a massive sex discrimination judgment. [Virginia Lawyer’s Weekly]

* California’s Attorney General has sued Juul, the maker of electronic cigarettes, alleging that the company violated the privacy of minors when advertising to them. [Forbes]

* Justice Ruth Bader Ginsburg was back on the bench at the Supreme Court yesterday after missing a few days of oral arguments last week due to a stomach bug. [CNN]

* A Syracuse man acting as his own lawyer has beaten the rap on not one but two alleged crimes. Guess he may have disproved the old saying about people who represent themselves. [Syracuse.com]

Jordan Rothman is a partner of The Rothman Law Firm, a full-service New York and New Jersey law firm. He is also the founder of Student Debt Diaries, a website discussing how he paid off his student loans. You can reach Jordan through email at jordan@rothmanlawyer.com.

Air Zimbabwe wants to fly to Europe next year. Photo: Bob Adams via Wikimedia

Air Zim coming to Europe in late 2020

Speaking at the Aviation Stakeholders Breakfast Meeting in Harare last week, Air Zimbabwe’s acting CEO was positive about the future of the airline. Mr Joseph Makonise spoke out at the meeting about their plans for Air Zimbabwe over the coming year. Bulawayo 24 reports that Mr Makonise said,

“We went through the national audit, we lost the IASA certification in 2016. We went for re-examination. We have completed this and very soon we should be getting our results before the end of the year. Once we get that approval then we are certain to start operations in Europe. We are looking at the last quarter of 2020.

Air Zimbabwe has been banned from Europe since 2017. In May that year, the European Commission added it to the list of airlines barred from operating in the European Union, stating that this was “due to unaddressed safety deficiencies that were detected by the European Safety Agency”.

The last time Air Zimbabwe flew to Europe was in 2012, when it discontinued its flights to London. This followed the seizure of one of its Boeing planes at Gatwick over an unpaid debt.

Controversial history

Air Zimbabwe has a colorful history, to say the least. From allegations of corruption and mismanagement to a decade of loss-making operations, Air Zim has served up something of an African soap opera to those keeping an eye on it.

Despite reports that the airline is in the process of acquiring two Boeing 777s from Malaysia Airlines, financially the airline is still in a state. Just last month it was banned from South African airports over an unpaid debt, although that situation does seem to have resolved itself now.

Air Zimbabwe has a colorful history. Photo: Georgio via Wikimedia

More recently, there have been allegations of further issues, including some saying that the airline was supplying handwritten boarding passes. However, the airline called this out as fake news, saying a ground handling company produces boarding passes electronically at all times.

Flying just one plane

Right now, the airline is limping along with not much to be happy for. Of the three planes it has, Nehandra Radio reports that it is flying just one. The other two are grounded over regulatory issues. The report quotes Mr Makonise as saying that,

“We have got one aircraft, you can start the engine, everything is working perfectly, but because this is a heavily-regulated industry we have to comply.

“We were supposed to do certain things to the aircraft and we have not done it and we parked it. We cannot fly it, we have to comply. We ran short of equipment. We have got equipment lying idle in South Africa. We are using one plane only, a very inappropriate aircraft.

“We could not stop our operations completely, being the only airline in the country. We believe in accordance to our six-year strategic plan if we get the right equipment, then we should be able to spruce up our operations. We took delivery of an Embraer on 30 April. It has not flown, we are also affected by sanctions, there is a know your customer approval. Those are issues beyond our control.”

Air Zimbabwe is operating only one plane right now. Photo: Bob Adams via Wikimedia

The airline is currently under ‘reconstruction’, having had its $392m of debt ring-fenced. This means the airline can begin to rebuild its reputation, routes and network without needing to service this debt, at least for the time being. However, with only one plane in action and multiple regulatory hurdles to overcome, there’s a long way to go before we’ll be seeing Air Zim at European airports.

Post published in: Business

A hospital guard directed her to a tiny apartment in the poor suburb of Mbare nearby. The midwife: a grandmother with no formal training and claiming to be guided by the Holy Spirit.